Complaints continue in Maryland over EZ Pass billing issues

EZ Pass billing issues continue to plague Maryland drivers, many of whom have called and emailed the I-11 News team for assistance. The state attributes the big bills to the delay in toll collection due to the pandemic. But some drivers told the I-Team that their bills weren’t correct. Many Marylanders have been charged full fare when they shouldn’t have been or are being charged as tractor-trailer drivers when they are not. The weight of Melanie Dominey’s EZ Pass bills has an emotional impact. She should be close to $1,500. The bill is 247 pages long and if she doesn’t pay by March 2, the amount she will owe will increase to over $7,600. “I was in shock. I didn’t know what I was going to do. I mean, I was in shock, honestly, and I was like, ‘How is this possible? I have a transponder .'” Dominey’s husband, the primary EZ Pass user, crosses the Key Bridge to work at Sparrows Point. it’s $1.40 per trip. So I think $6 is a lot more than $1.40,” Dominey said. Domineys EZ Pass statement also includes $25 fines that add up. and it says I have 246 reviews – and I’ve never received one,” Dominey said. “I lost a lot of sleep. I won’t lie to you. Having such a large bill, this fast just isn’t in my budget.” Going online to correct the bill didn’t help, and Dominey said neither called. “My first initial call was two hours and 16 minutes, if I’m not mistaken,” Dominey said. | RELATED: Maryland E-ZPass Users Report Overcharging, Inability to Reach Customer ServiceSeveral laws pending in Annapolis designed to help users of EZ Pass. One requires the state to implement a bill payment plan. During the height of the pandemic, the state deferred billing. Now many Marylanders are receiving large bills to which they didn’t expect.RELATED: Senate bill would provide options for motorists who owe E-ZPass bills.Another bill would repeal the power of the Maryland Motor Vehicle Administration to suspend the registration of a vehicle if the owner failed to pay the unpaid tolls. cheeks feel hot just thinking about it,” Dominey said. “It’s ridiculous. We are working class people just trying to do good. We follow the rules as we should. We pay our taxes. I don’t understand.” she was told that an account specialist would contact her in a few days.

EZ Pass billing issues continue to plague Maryland drivers, many of whom have called and emailed the 11 News I-Team for assistance.

The state attributes the big bills to the delay in toll collection due to the pandemic. But some drivers told the I-Team that their bills weren’t correct. Many Marylanders have been charged full fare when they shouldn’t have been or are being charged as tractor-trailer drivers when they are not.

The weight of Melanie Dominey’s EZ Pass bills has an emotional impact. She should be close to $1,500. The bill is 247 pages long and if she doesn’t pay by March 2, the amount she will owe will increase to over $7,600.

“My heart sank in my stomach,” said Dominey, of Glen Burnie. “I was in shock. I didn’t know what I was going to do. I mean, I was in shock, honestly, and I was like, ‘How is this possible? I have a transponder .'”

Dominey’s husband, the primary EZ Pass user, crosses the Key Bridge to work at Sparrows Point.

“I looked at the amount and it says $6 on each quote number, and we’re on the transportation plan, and it’s $1.40. As far as I know, it’s $1.40 per trip So I think $6 is a lot more than $1.40,” Dominey said.

The Domineys’ EZ Pass statement also includes $25 fines that add up.

“I’m charged an extra $25 per quote, and that indicates I have 246 reviews — and I’ve never received a single review,” Dominey said. “I lost a lot of sleep. I’m not going to lie to you. Having such a large bill, this fast just isn’t in my budget.”

Going online to correct the bill didn’t help, and Dominey said neither did the call.

“My first initial call was two hours and 16 minutes, if I’m not mistaken,” Dominey said.

| RELATED: Maryland E-ZPass users report overcharging, inability to reach customer service

Several bills are being considered in Annapolis to help EZ Pass users. One requires the state to put in place a bill payment plan.

At the height of the pandemic, the state deferred billing. Now many Marylanders are getting big bills they never expected.

“The bill would essentially set up a remedial course,” said Baltimore City Sen. Antonio Hayes, D-District 40.

| RELATED: Senate bill would provide options for motorists who owe E-ZPass bills

Another bill would repeal the Maryland Motor Vehicle Administration’s power to suspend a vehicle’s registration if the owner has not paid outstanding tolls.

“I feel my blood pressure going up, my cheeks are hot just thinking about it,” Dominey said. “It’s ridiculous. We’re working class people just trying to do good. We follow the rules like we should. We pay our taxes. I don’t get it.”

Dominey said she was eventually able to contact an EZ Pass representative and was told an account specialist would contact her in a few days.

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